> For the complete documentation index, see [llms.txt](https://docs.sentiance.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sentiance.com/sdk/api-reference/android/useraccesstokenerror/useraccesstokenfailurereason.md).

# UserAccessTokenFailureReason

Represents the failure reason.

| **NO\_USER**                 | No Sentiance user is present on device. Call [Sentiance#createUser(UserCreationOptions)](/sdk/api-reference/android/sentiance.md#createuser) to create a user. |
| ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **NETWORK\_ERROR**           | A network error occurred. This can happen when the existing token is expired, and it was not possible to contact the Sentiance Platform to refresh it.         |
| **USER\_DISABLED\_REMOTELY** | The user is disabled remotely.                                                                                                                                 |