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SentianceInsights-Control-TowerLegacy DocsImportant Security Notice
  • Introduction
  • Integrating the SDK
    • Getting Started
    • Android Quick Start
      • 1. Including the SDK
      • 2. Initialization
      • 3. User Creation
      • 4. Enabling Detections
      • 5. SDK Status Updates
      • 6. Permissions
      • 7. Additional Requirements
    • iOS Quick Start
      • 1. Including the SDK
        • Using CocoaPods
        • Using Carthage
        • Using Swift Package Manager
        • Manual Integration
      • 2. Project Settings
      • 3. Initialization
      • 4. User Creation
      • 5. Enabling Detections
      • 6. SDK Status Updates
      • 7. Permissions
      • 8. Additional Requirements
    • React Native Quick Start
      • 1. Including the SDK
      • 2. Configuration
      • 3. Initialization
      • 4. User Creation
      • 5. Enabling Detections
      • 6. SDK Status Updates
    • Flutter Quick Start
      • 1. Including the SDK
      • 2. Configuration
      • 3. Initialization
      • 4. User Creation
      • 5. Enabling Detections
      • 6. SDK Status Updates
    • What Comes After Integration
    • Integration (FAQ)
    • Detections (FAQ)
  • Sentiance Insights
    • Overview of Sentiance Insights
      • Driving Insights
        • Transports
        • Driving Events and Scores
        • Car Crashes
      • Mobility and Lifestyle Insights
        • Visit Essentials
        • User Segmentation
    • Engagement
      • User Adaptive Score
      • Streaks
      • Challenges
      • Reward System
      • Communication Campaign
      • Social Groups
        • Technical Details
    • Accessing Sentiance Insights
      • via On Device API
      • via Cloud API
      • via Firehose - Realtime Messages
      • via Offloads
  • FAQ
    • Security, Privacy and Terms of Service (FAQ)
  • Important topics
    • SDK
      • Appendix
        • Android
          • Android 10 Update Behavior
          • Android Battery Optimization
          • Artifacts & Dependencies
          • Manifest Permissions
          • Notification Management
          • Sample Notification
          • Supported API Levels
        • iOS
          • App Store Privacy Section
          • App Store Release
          • Apple Privacy Manifest
          • ARM Simulator Support
          • Dependencies
          • iOS 13 permission changes
          • Supported iOS Versions & Architectures
          • Swift Support
          • v5.x Framework Files
          • v6.x Framework Files
        • Controlled Detections
          • Automatic Detections
          • Automatic Detections with Forced Trips
          • Controlled Trips Only
          • Checking Trip Status
        • Control Sending Data
        • Custom User Metadata
        • Detecting Vehicle Crashes
        • Feature Production Readiness
        • Migration Guide
          • Android
          • iOS
          • React Native
          • Flutter
        • On-Device Features
        • React Native
        • SDK Initialization
        • User Access Token
        • User Creation
        • User Linking
        • Xamarin
      • API Reference
        • Android
          • AsyncInitializationError
          • AsyncInitializationResult
          • DateTime
          • DetectionStatus
          • DisableDetectionsError
          • DisableDetectionsResult
          • Driving Insights
            • CallWhileMovingEvent
            • DrivingInsight
            • DrivingInsightsApi
            • DrivingInsightsReadyListener
            • HarshDrivingEvent
              • Type
            • PhoneUsageEvent
            • SafetyScores
            • SafetyScoreRequestParameters
              • Builder
              • OccupantRoles
              • Period
              • TransportModes
            • SpeedingEvent
          • Smart Geofences
            • DetectionMode
            • SmartGeofence
            • SmartGeofenceApi
            • SmartGeofenceEvent
              • Type
            • SmartGeofenceEventListener
            • SmartGeofencesRefreshError
              • SmartGeofencesRefreshFailureReason
            • SmartGeofencesRefreshResult
          • EnableDetectionsError
            • EnableDetectionsFailureReason
          • EnableDetectionsResult
          • EventTimeline
            • EventType
            • TransportMode
            • Event
              • OffTheGridEvent
              • StationaryEvent
              • TransportEvent
              • UnknownEvent
            • EventTimelineUpdateListener
            • EventTimelineApi
            • OccupantRole
            • Venue
              • VenueType
              • VenueSignificance
          • Feedback
            • FeedbackApi
            • OccupantRoleFeedback
            • OccupantRoleFeedbackResult
          • GeoLocation
          • InitializationResult
            • InitializationFailureReason
          • InitState
          • MetaUserLinker
          • MetaUserLinkerAsync
          • MetaUserLinkerCallback
          • OnInitCallback
            • InitIssue
          • OnSdkStatusUpdateHandler
          • OnStartFinishedHandler
          • PendingOperation
            • OnSuccessListener
            • OnFailureListener
            • OnFailureListener
            • OnCompleteListener
          • ResetCallback
            • ResetCallback.ResetFailureReason
          • ResetError
            • ResetFailureReason
          • ResetResult
          • SdkConfig
            • LocationPermission
            • Builder
          • SdkException
          • SdkStatus
            • LocationSetting
            • Quota Status
            • StartStatus
          • SdkStatusUpdateListener
          • Sentiance
          • SentianceOptions
            • SentianceOptions.Builder
          • StartTripError
            • StartTripFailureReason
          • StartTripResult
          • StationaryInfo
          • StopTripError
            • StopTripFailureReason
          • StopTripResult
          • SubmitDetectionsCallback
          • SubmitDetectionsError
            • SubmitDetectionsFailureReason
          • SubmitDetectionsResult
          • Token
          • TokenResultCallback
          • TransmittableDataType
          • Transport Sessions
            • SensorDataChunk
            • TransportSession
            • TransportSessionApi
            • TransportSessionListener
          • Trip
            • StartTripCallback
            • StopTripCallback
            • TransportMode
            • TripTimeoutListener
            • TripType
          • TripInfo
          • UserAccessTokenError
            • UserAccessTokenFailureReason
          • UserActivity
          • UserActivityListener
          • UserActivityType
          • UserContext
            • Attribute
            • Segment
              • SegmentCategory
              • SegmentSubcategory
              • SegmentType
            • SemanticTime
          • UserContextApi
            • RequestUserContextFailureReason
            • RequestUserContextError
            • UserContextUpdateCriteria
            • UserContextUpdateListener
          • UserCreationError
            • UserCreationFailureReason
          • UserCreationOptions
            • UserCreationOptions.Builder
          • UserCreationResult
            • UserInfo
          • UserLinker
          • UserLinkerAsync
          • UserLinkerCallback
          • UserLinkingError
            • UserLinkingFailureReason
          • UserLinkingResult
          • VehicleCrashDetection
            • CrashDetectionApi
            • CrashDetectionState
            • VehicleCrashDiagnostic
            • VehicleCrashEvent
            • VehicleCrashDiagnosticListener
            • VehicleCrashListener
            • VehicleCrashSeverity
          • Waypoint
        • iOS
          • Detections
            • Enable Detections
            • Disable Detections
          • Driving Insights
            • SENTCallWhileMovingEvent
            • SENTDrivingInsights
            • SENTDrivingInsightsReadyDelegate
            • SENTHarshDrivingEvent
              • HarshDrivingEventType
            • SENTPhoneUsageEvent
            • SENTSpeedingEvent
            • SENTSafetyScores
            • SafetyScoreRequestParameters
              • SafetyScoreRequestOccupantRoleOption
              • SafetyScoreRequestPeriod
              • SafetyScoreRequestTransportModeOption
          • Event Timeline
            • EventTimelineDelegate
            • SENTOccupantRole
            • SENTTimelineEvent
              • SENTOffTheGridEvent
              • SENTStationaryEvent
              • SENTTransportEvent
              • SENTUnknownEvent
            • SENTTimelineEventType
            • SENTTimelineTransportMode
            • SENTVenue
            • SENTVenueSignificance
            • SENTVenueType
          • Feedback
            • SENTFeedback
            • SENTOccupantRoleFeedback
            • SENTOccupantRoleFeedbackResult
          • SENTCompletionHandlers
          • SENTConfig
          • SENTDate
          • SENTGeolocation
          • SENTAsyncInitializationCompletionHandler
          • SENTAsyncInitializationError
          • SENTAsyncInitializationResult
          • Sentiance
          • SENTInitializationResult
          • SENTOptions
            • SENTOptionsInitPurpose
          • SENTPublicDefinitions
          • SENTSDKStatus
          • SENTToken
          • SENTTransmittableDataType
          • SENTUserActivity
          • SENTVehicleCrashDetectionState
          • SENTVehicleCrashDiagnostic
          • SENTVehicleCrashEvent
            • SENTVehicleCrashSeverity
          • SENTWaypoint
          • Smart Geofences
            • SENTSmartGeofencesRefreshHandler
            • SmartGeofenceDetectionMode
            • SmartGeofencesRefreshError
              • SmartGeofencesRefreshFailureReason
            • SmartGeofencesRefreshResult
            • SmartGeofence
            • SmartGeofenceEvent
              • SmartGeofenceEventType
            • SmartGeofenceEventDelegate
          • Transport Sessions
            • SENTAccelerometerDataIterator
            • SENTLocationDataIterator
            • SENTSensorDataChunk
            • SENTTransportSession
          • User Context
            • SENTAttribute
            • SENTRequestUserContextCompletionHandler
            • SENTRequestUserContextError
            • SENTRequestUserContextFailureReason
            • SENTSegment
              • SENTSegmentCategory
              • SENTSegmentSubCategory
              • SENTSegmentType
            • SENTSemanticTime
            • SENTUserContext
            • SENTUserContextDelegate
            • SENTUserContextUpdateCriteria
          • User Creation & Linking
            • SENTUserInfo
            • User Creation
              • SENTUserCreationResult
              • SENTUserCreationFailureReason
              • SENTUserCreationError
              • SENTUserCreationCompletionHandler
              • SENTUserCreationOptions
            • User Linking
              • SENTNoOpUserLinker
              • SENTUserLinkingResult
              • SENTUserLinkingFailureReason
              • SENTUserLinkingError
              • SENTUserLinkingCompletionHandler
              • SENTUserLinker
        • React Native
          • core
            • Definitions
            • Examples
          • crash-detection
            • Definitions
            • Examples
          • driving-insights
            • Definitions
            • Examples
          • smart-geofences
            • Definitions
            • Examples
          • event-timeline
            • Definitions
            • Examples
          • legacy
            • Definitions
            • Examples
          • user-context
            • Definitions
            • Examples
        • Flutter
      • Battery Optimization on Android
      • How To
        • Check the Location Permissions
        • Utilize the Event Timeline API
        • Utilize the Driving Insights API
        • Utilize the User Context API
        • Utilize the Smart Geofences API
      • Troubleshooting
        • Android
        • iOS
      • Changelog
        • Android
        • iOS
        • React Native
        • Flutter
    • Authentication and Authorization
    • User Creation (via Authentication Code)
    • User Deletion
    • PlayStore Location Access Review
    • Privacy Report & Dashboard
    • Crash Detection
    • Important Security Notice
    • Injecting Fake Data
    • Custom Aggregation For Analytics
    • Merging Scores for Motorcycles and Cars
  • Links
    • SDK Standard License
    • Insights-by-Sentiance Application
    • Insights-by-Sentiance Privacy Policy
    • Journeys License
    • Technical & Organizational Measures
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On this page
  • How to set up MFA for logging in on Insights Control Tower as a Business User?
  • How to set up your Business User
  • What happens if there is a delay in submitting data to the Cloud?
  • How do I stop the SDK from tracking a user?
  • How do I make sure all data of a specific user is removed from the Sentiance platform?
  • Where can I find the Insights-by-Sentiance Privacy Policy?
  • Where can I find the security measures Sentiance has implemented to protect its customers' data?
  • Where can I find the terms of service for using Sentiance products?
  1. FAQ

Security, Privacy and Terms of Service (FAQ)

Frequently asked questions about our security and privacy measures and our Terms of Service.

Previousvia OffloadsNextSDK

Last updated 3 months ago

How to set up MFA for logging in on Insights Control Tower as a Business User?

Any user who has Spectator or Developer access to an account will have to set up their Business User. Business Users have the same type of access, but use a more secure type of authentication and log in through the Business Portal on Insights.

How to set up your Business User

  1. Every user who is eligible for a Business User should have received an invitation mail titled "Sentiance // Business user invite".

  2. In the invitation mail, you will find a link ("Set up your account") to start the process.

  3. This will generate a temporary password (sent to your mail) which you can use to log in at the . The password is valid for 24 hours.

  4. Once logged in with your temporary password, set up MFA (Multi-Factor Authentication) and your Business User is ready to be used.

Other portals are available for specific regions. For our US customers, please use . For our Indian customers, please use

To set up MFA, you will need to have a 3rd-party authentication app installed. Sentiance supports any TOTP-based authentication app, but we recommend using one from the vendors below:

  • Google Authenticator (, )

  • Authy (, )

  • Microsoft Authenticator (, )

If you find any difficulties during the process, or have not received your invitation mail, don't hesitate to reach out to .

What happens if there is a delay in submitting data to the Cloud?

The Sentiance platform can process late-arriving data, though some features may not support it. For example, data aggregation features exclude entries arriving more than six days after generation. However, delayed transport data will still be accessible in the timeline, retrievable via the public GraphQL API or in the user's page in Insights Control Tower.

How do I stop the SDK from tracking a user?

How do I make sure all data of a specific user is removed from the Sentiance platform?

Where can I find the Insights-by-Sentiance Privacy Policy?

Where can I find the security measures Sentiance has implemented to protect its customers' data?

Where can I find the terms of service for using Sentiance products?

Navigate to the following pages to see the Terms of Service for each of our respective products.

The SDK has a built-in start-stop functionality, that can be used to manually stop the SDK from tracking when certain parameters are met. You can find more information

If a specific user's data needs to be permanently removed from the Sentiance platform (i.e. after receiving a GDPR data removal request), please contact .

You can find the Privacy Policy .

You can find our technical and organizational measures .

Insights-Control-Tower
https://controltower.p15.sentiance.com
https://controltower.r16.sentiance.com
Android
iOS
Android
iOS
Android
iOS
support@sentiance.com
here.
support@sentiance.com
here
here
SDK Standard License
Journeys License
Insights-by-Sentiance License