Integration (FAQ)

Frequently asked questions about getting started with the Sentiance SDK and getting through the integration process.

How do I know if the integration was successful?

We always suggest that our clients collect data from as many users as possible for at least a few days and then compare it with our Insights app for ground truth. When the timelines in your app and Journeys look the same, you can be fairly confident that the integration was successful. For more detailed steps, look here.

How can I test if user linking works for my app?

You can find all the steps required to set up user linking here. After you have received a success callback, you can start testing it with real devices. We suggest to:

It is recommended to do this for both iOS and Android and to perform multiple installs on multiple devices. When all of these are successful, you can be fairly confident user linking was successful.

How do logout the User?

Once a User is generated, it's stored within the device. There are three cases where Sentiance User can be logged out from the device. The cases are:

  1. Resetting the SDK (calling reset()).

  2. Deleting the cache from the app settings.

  3. Uninstalling and installing the app again.

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