> For the complete documentation index, see [llms.txt](https://docs.sentiance.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sentiance.com/important-topics/sdk/api-reference/android/oninitcallback/initissue.md).

# InitIssue

Indicates the SDK initialization failure reason.

| **INVALID\_CREDENTIALS**     | Your app ID and secret could not be used to create a Sentiance user account. Make sure they are correct, and try again.                                                       |
| ---------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **CHANGED\_CREDENTIALS**     | The app ID and/or secret have changed. The Sentiance SDK does not support changing app credentials. If this was intentional, uninstall the app (or clear the data) and retry. |
| **SERVICE\_UNREACHABLE**     | An issue was encountered while trying to reach the Sentiance API. Make sure your internet connection is working and retry.                                                    |
| **LINK\_FAILED**             | An issue was encountered when trying to link the installation ID to the meta-user.                                                                                            |
| **REMOTE\_DISABLED**         | This user was remote disabled. If this is not what you expect, double check the rollout settings of your Sentiance app.                                                       |
| **INITIALIZATION\_ERROR**    | Initialization was aborted due to an unexpected exception or error.                                                                                                           |
| **SDK\_RESET\_IN\_PROGRESS** | Initializing the SDK is not allowed while a reset operation is in progress.                                                                                                   |


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